Mobile / Sports
This page sets out how ak365 operates its legal obligations toward you — covering what data we hold, how your account rights work, and where to reach us when you have a policy question. Access and eligibility depend on local law and are available where local law permits.
ak365 operates under a policy framework shaped for Malaysia, where access depends on what local law permits in your region. We collect and process account information — including the details you submit during registration and the transaction records generated when you move funds via FPX, Boost, or Bank Transfer — solely for the purpose of running your account and meeting our obligations. Nothing we collect is sold or shared beyond what the account relationship requires. Your transaction records, including FPX transfer references and Boost top-up confirmations, are retained in line with standard financial record-keeping periods. If you want to know exactly what we hold, or need to correct something, the process is straightforward: log in, head to your account dashboard, and use the support channel listed there. Where a question cannot be resolved through the dashboard, our policy team handles it directly — contact details are in the support section below. This policy applies to all account activity on ak365, and it governs how we handle the data that moves through every part of your session, from login to the lobby to your next FPX confirmation.
Our legal terms apply specifically to account activity on ak365. The four areas below clarify what falls inside this policy and what sits outside it — so you know exactly where our obligations begin and end.
Login credentials, session data, and the actions you take inside your account — including game selections, wallet top-ups, and profile changes — all fall within this policy. We are responsible for how that data is handled on our platform.
Every FPX transfer, Boost top-up, and Bank Transfer you initiate through ak365 generates a record we hold and govern. The policy sets out how long we keep it, when you can view it, and how to raise a dispute.
The games, odds, and lobby content on ak365 are covered by our terms. Game outcomes, prize mechanics, and table rules are determined by the respective game logic and displayed in the session you open.
Payment processors, banking rails, and external identity verification services operate under their own terms. Once a transaction leaves our platform to FPX or your bank, that leg is governed by the respective provider's policy, not ours.
You have specific, practical rights under our legal framework — not abstract promises. After logging in at ak365, your account dashboard shows the current state of your records, payment history, and personal details. If anything looks wrong, you do not need to contact us first: the dashboard gives you direct edit access to most profile fields. For anything that requires our team to act — a data request, a record correction that sits outside your dashboard controls, or a formal policy query — the support routes below handle those. Response times are not guaranteed to a specific hour, but every policy request is tracked and you will receive a reference number. You are also entitled to ask what personal data we hold on your account at any time. Frame the request clearly and send it through the policy contact path; we will confirm what we hold and give you the option to request deletion where local law permits that step.
Log in and open the transaction history tab to see every FPX transfer, Boost top-up, and Bank Transfer record on your account. The current state is shown in your account dashboard after login.
Most profile fields — name, contact number, preferred payment method — are editable directly from the account settings page. For fields locked after verification, submit a correction request through support.
Send your question through the live chat or email path listed in the support section. Include your account reference and the specific record or data point in question so the team can respond accurately.
Where local law permits, you may request deletion of your account data. Submit the request in writing through the policy email channel. We will confirm receipt and advise on the steps and any applicable retention requirements.
Policy questions about your account data, transaction records, or legal terms can be sent through any of the three channels below. For faster handling, include your account ID and a brief description of the record or issue you are asking about.
Open the chat widget from any page on ak365. State that your query is a legal or policy matter and the agent will escalate it to the correct team.
Send policy queries, data access requests, and formal correction requests to the support address shown in your account dashboard under Contact Us.
Log in and navigate to the Help section. From there you can submit a tracked policy request and monitor its status without needing to follow up separately.
Our approach to data handling is built around the practical steps your account requires — nothing more. Here is how each of the main areas works.
Account data and transaction records — including FPX and Boost references — are retained for the period required to support account operations and meet standard financial record-keeping requirements. You can view the retention period applicable to your records by submitting a data request.
We use session cookies to keep your account active while you navigate the lobby, and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings link at the foot of every page on ak365.
Your account is protected by the login credentials you set at registration. We apply standard encryption to data in transit and store passwords in a hashed format — never in plain text. If you suspect unauthorised access, change your password immediately via account settings and contact support.
To update data we hold that you cannot edit through your dashboard, or to formally request deletion where local law allows, use the policy email channel or the tracked request form inside your account Help section. Every request receives a reference number.
The questions below cover what most account holders ask about their data rights, how records are kept, and how to raise a legal query with our team.
We collect the details you provide at registration — name, contact number, and payment method details — along with the transaction records generated by your FPX transfers, Boost top-ups, and Bank Transfer activity. Session and login data is also retained for account security purposes.
Log in at ak365 and open the transaction history tab in your account dashboard. Every FPX transfer reference, Boost confirmation, and Bank Transfer record associated with your account is listed there with date and amount. No support request is needed to view your own history.
Where local law permits, yes. Submit a written deletion request through the policy email channel or the tracked form inside your account Help section. We will confirm receipt, advise on any retention requirements that apply, and complete the deletion within the timeframe set out in our policy.
Use the live chat on ak365 and flag it as a legal or policy matter, or send an email to the support address shown in your account dashboard under Contact Us. Include your account ID so the team can locate your records and respond accurately.
Our policy governs the records we hold for transactions you initiate on ak365. Once a transfer moves to the FPX banking rail or the Boost network, that leg is subject to the respective provider's own terms. We retain the reference and confirmation data on our side.
We do not sell account data. Data is shared only where necessary to process a transaction — for example, passing a payment reference to FPX or your bank — or where required by law. Neither sharing is used for marketing purposes.