Mobile / Sports
These terms set out what we expect from you when you open an account, make deposits through Touch 'n Go eWallet, DuitNow or FPX, and play games in our lobby. They also explain what you can expect from us — how we process transactions, resolve disputes, and keep your account secure.
When you register with ak365, you agree to follow these terms in full. They govern every action you take on the platform — depositing funds, placing bets on MotoGP Circuit Bet or Live Kuala Lumpur Table, withdrawing winnings, and contacting support. We update these terms when local law changes or when we introduce new payment rails or game categories. Updates take effect the moment we publish them on this page, and we notify you via email or account dashboard message when significant changes occur. If you continue using the account after an update, you accept the revised terms. Where local law in Malaysia imposes additional obligations or rights, those take precedence over any conflicting clause here. Availability of services depends on local law and eligible regions. We do not operate where local law prohibits online gaming. You confirm that you access ak365 from a jurisdiction where such access is permitted, and you remain responsible for compliance with your local regulations.
These terms cover registration, login credentials, account verification steps, and the security measures we require you to maintain. You are responsible for keeping your password private and for any activity that occurs under your account before you report unauthorised access to support.
All deposits made through Touch 'n Go eWallet, DuitNow or FPX, all bets placed in the lobby, and all withdrawal requests you submit fall within the scope of these terms. We record every transaction in your account history, and you can review them at any time from the wallet section.
Game rules, payout tables, sportsbook odds, and the help articles we publish are covered by these terms. We update game catalogues and odds feeds regularly, and you play under the rules displayed at the time you place each bet or spin.
Payment processors such as Touch 'n Go eWallet, DuitNow and FPX operate under their own terms. We facilitate the connection, but disputes about bank fees, transfer delays, or e-wallet account restrictions must be raised with the payment provider directly.
You have the right to review every transaction record stored in your account history, request corrections to personal details such as your registered email or phone number, and raise questions about any term you do not understand. If you believe a bet was settled incorrectly or a deposit did not reach your wallet, open a support ticket from the account dashboard and include the transaction reference number. We respond to all inquiries within the timeframe shown on our support page. You can also request a copy of your account data, including deposit records, withdrawal history, and game session logs. We provide that data in a portable format within the period specified by local regulation. If you wish to close your account permanently, submit a closure request through the contact form, and we process it after confirming there are no pending withdrawals or active disputes.
Your account history page shows every deposit, bet, and withdrawal. Filter by date range or payment method to find a specific transaction, and download the full list as a CSV file if you need it for your own records.
If your email address, phone number or display name changes, update it from the account settings page. We send a confirmation code to the new contact method before saving the change, so keep your current details accessible during the update process.
When you believe a bet outcome is incorrect or a deposit did not land in your wallet, open a support ticket and provide the transaction ID, timestamp, and a brief description. We investigate within the response window shown on our support page.
Use the contact form, live chat or email option listed on the support page. Include your account username and a clear explanation of the issue. We prioritise payment and withdrawal questions, and you can track the ticket status from your account dashboard.
Send your question to the support email shown on our contact page. Include your account username and a reference to the specific clause you need clarification on. We reply with a detailed explanation within the timeframe stated on the support page.
Open the chat widget from the bottom corner of any page when you need immediate help interpreting a term or resolving a transaction issue. Our team can pull up your account history during the conversation to give context-specific answers.
Log in and navigate to the messages section. Submit a question about these terms, and we post the reply directly in your dashboard inbox so you have a permanent record of the guidance we provided.
We collect your email, phone number, transaction records, and game session logs to operate your account and comply with local record-keeping obligations. We do not sell your data to third parties, and we share it only with payment processors when you initiate a deposit or withdrawal.
We use session cookies to keep you logged in and analytics cookies to understand which game categories and payment methods Malaysia players use most. You can disable non-essential cookies from the banner shown on your first visit, and the site remains fully functional without them.
You must choose a password with at least eight characters and enable two-factor authentication if your account holds winnings above the threshold stated in account settings. We log every login attempt, and you receive an email notification when a new device accesses your account.
We keep transaction records for the period required by local law in Malaysia, then delete them. If you want to request early deletion or a copy of your data, email the support address shown on our contact page and include your account username and a brief explanation of what you need.
We review the breach and decide on the appropriate response based on severity. Minor issues such as a forgotten password or a failed verification attempt result in a reminder email. Serious violations such as attempting to open multiple accounts or using someone else's payment method can lead to account suspension or permanent closure, and we withhold any remaining balance if fraud is confirmed.
Yes, but you must raise the dispute within 48 hours of the settlement. Open a support ticket from your account dashboard, include the bet reference number, and explain why you believe the outcome is incorrect. We review the game log and the provider's settlement record, then respond with our decision and the evidence we used to reach it.
No. When you deposit through Touch 'n Go eWallet, DuitNow or FPX, any transfer fee or currency conversion charge imposed by your bank or e-wallet provider falls outside our control. We do not add our own deposit fees, but we cannot waive charges that originate from the payment processor. Check your e-wallet or bank statement for the final amount debited.
We send an email to the address registered on your account whenever we update these terms, and we post a notification banner in your account dashboard for 14 days after the change goes live. The updated version appears on this page immediately, so you can compare the new clauses against the previous text if you saved a copy.
Local law takes precedence. If a Malaysian regulation grants you additional rights or imposes stricter obligations on us, we follow that regulation even when these terms say something different. Where a conflict arises, contact our support team and we explain how we apply the relevant local rule to your account.
Yes. Log in, navigate to account settings, and select the data export option. We generate a file containing your transaction history, game session logs, and contact records, then email it to your registered address within the timeframe stated on the export confirmation page. The file format is CSV, which opens in any spreadsheet application.