Mobile / Sports
When you open an account with ak365 and move funds through FPX, Boost or Bank Transfer, you share information with us — this policy tells you exactly what we collect, why we collect it, and what you can do about it. We keep this straightforward so you know where your data sits before you ever reach the lobby.
This policy applies to all personal data collected when you register an account, verify your identity, and carry out transactions on ak365. That includes the information you submit at sign-up — name, contact details, login credentials — and the records generated when you fund your wallet via FPX online banking, Boost, or Bank Transfer. We collect only what is needed to operate your account, process your transactions, and respond to your support requests. Data is retained for as long as your account remains active and for the period required under applicable law after closure. We do not sell personal data to third parties. Where we engage service providers — for payment processing, fraud screening, or platform infrastructure — those parties are bound by data handling obligations consistent with this policy. Access to this platform and the applicability of this policy depend on local law and are available only where local law permits. If you access ak365 from a jurisdiction where online gaming or related data processing is restricted, the availability of our services is subject to that local determination. We aim to keep this policy current; any material changes will be reflected on this page.
Every FPX online banking deposit or withdrawal tied to your account is logged as a transaction record. These records support your account history and are retained in line with applicable requirements.
Top-ups and transfers processed via Boost are recorded against your wallet ledger. You can review these entries in your account dashboard after login.
Manual Bank Transfer instructions and confirmation references are held as part of your transaction history. Contact support if a record appears missing or incorrect.
Login email, hashed password, and device session data are stored to secure your account. We do not store plain-text passwords at any point.
Not every interaction on ak365 falls under this privacy policy in the same way. Understanding the boundary helps you know when to refer here and when to check a third-party provider's own terms.
Registration details, login sessions, and device identifiers are fully covered. These are collected and managed directly by ak365 and you can request access or correction through your account settings.
Transaction metadata — amount, method, timestamp, reference number — is covered. The actual payment rails (FPX network, Boost platform, bank infrastructure) operate under their own provider policies for the transfer leg.
Session cookies, analytics data, and preference settings collected while you browse ak365 are covered. We use this data to keep your session active and to understand how the site is used at an aggregate level.
Links or integrations that take you off ak365 — such as your FPX bank's own portal — are not covered by this policy once you leave our domain. Review the relevant provider's policy for that leg of the journey.
You have concrete options when it comes to the personal data we hold. These are not abstract entitlements — each one maps to a step you can take today. To review your registered details, log in and open the account profile section; your name, contact information, and linked payment methods are all visible there. If something is wrong — a misspelled name, an outdated phone number — use the edit fields in your profile to submit a correction, or contact support if the field is locked pending verification. For transaction records tied to FPX, Boost, or Bank Transfer, your history is available inside the wallet ledger of your account dashboard. If you believe a record is missing or inaccurate, raise it through the support channel so we can trace it against the payment reference. To ask a broader question about what data we hold, or to request that we delete a closed account's records in line with applicable law, reach out via the contact paths listed in the support section below.
Log in and navigate to your account profile to see the personal details we hold — contact info, linked payment methods, and session preferences.
Edit directly in your profile where fields allow, or contact support with the correction if the field is restricted during an active verification.
If a transaction entry looks wrong, open a support request with the payment reference number. We will trace it against the FPX, Boost, or Bank Transfer record.
For closed accounts, you may request deletion of personal data subject to applicable retention requirements. Submit the request via email or live chat and we will confirm the outcome.
If your query relates to this privacy policy — a data correction, a record dispute, or a removal request — use any of the contact paths below. Include your registered email address and, where relevant, the transaction reference so we can locate the record without asking twice.
Open the chat widget on ak365 while logged in. For privacy queries, state the nature of your request at the start so the agent can route it correctly.
Send your request to the support address listed in your account dashboard. Include your account email and a brief description of the data matter you are raising.
Many access and correction steps can be handled directly inside your account. Log in, open the profile or wallet section, and follow the instructions shown for the relevant field.
Our data handling approach is built around what your account actually needs to function — nothing more. Here is how each area works in practice.
We use session cookies to keep you logged in and functional analytics to understand traffic patterns at an aggregate level. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account session behaviour.
Passwords are stored in hashed form and never in plain text. Login sessions are tied to your device context; unusual access patterns may trigger a re-verification step shown in your account.
Active account data is retained while your account is open. After account closure, records are kept for the period required under applicable law, then removed. You can request a confirmation of this timeline via the support paths above.
When this policy changes in a material way, we update this page. Continued use of your account after a policy update constitutes acknowledgement of the revised terms. Check this page periodically to stay current.
Straight answers to the questions we get asked most about how ak365 handles your personal data.
We collect the details you enter at registration — name, email address, contact number — plus device and session data generated when you log in. When you transact via FPX, Boost, or Bank Transfer, we also record the transaction metadata: amount, method, reference, and timestamp. We do not collect payment credentials like bank PINs.
Yes. Log in and open the wallet section of your account dashboard. Every deposit and withdrawal — including those processed via FPX online banking or Boost — is listed there with its reference number and date. If an entry appears missing, contact support with the payment reference and we will trace it.
Open your account profile after logging in. Most contact and preference fields can be edited directly. If a field is locked because a verification is in progress, reach out to support via live chat or email with the correct information and we will update it once identity confirmation is complete.
We do not sell personal data. Where third-party service providers are engaged — for payment processing, security screening, or platform infrastructure — they operate under data handling obligations aligned with this policy. The FPX network and Boost platform handle their own leg of a transaction under their respective policies.
Once an account is closed, we retain records for the period required under applicable law, after which they are removed. If you want confirmation of the specific retention timeline that applies to your account, submit a request via the support email listed in your dashboard and we will confirm in writing.
Send a deletion request through live chat or email support, including your registered email address. We will verify your identity, confirm what records are held, and carry out deletion for data not subject to a mandatory retention requirement. We will reply with confirmation once the process is complete.